Get Help

  • LPC Support Personnel:
  • Physics Analysis Computing
    Gabriele Benelli
      Brown University
      gabriele.benelli at cern.ch
      (630) 840-2498.
    Fermilab: Wilson Hall 11E
    Marguerite Tonjes
      University of Illinois, Chicago
      tonjes at fnal.gov
      (630) 840-2859.
    Fermilab: Wilson Hall 11E
  • LPC Computing quick links
  • Community support mailing list: lpc-howto (click here to self-subscribe)
    • Click HERE to know what email lists that you are subscribed to (on listserv.fnal.gov)
    • Click HERE TO EMAIL lpc-howto - Note, you must be subscribed to the lpc-howto list to email it
  • Submit a trouble ticket with ServiceNow
    • Use your Fermilab services username and password
    • If you are unsure what topic to choose in "Scientific Computing", instead use the "General Requests"... "General Request" category to put in a Request
    • Otherwise, scroll down to the "Scientific Computing" category and choose the right ticket type, see categories below, do not try to choose additional categories in most cases:
    • Show possible Scientific Computing categories for cmslpc + Hide -

      Possible Scientific Computing categories

      • "CMS Storage Space Request": for creating an EOS area, getting your grid certificate properly mapped, or increase in EOS quota
      • "Add Account to LPC Group": for adding your FNAL account to a LPC Physics group area
      • Anything else: "Create a New Scientific Computing Request using SCD Catalog": choose "Batch Job Management (jobsub condorsubmit)": that is the on call group for the cmslpc who will triage the problem and fix it or send it to the right sub-group to be fixed.
      • Do not try to choose any other categories for cmslpc issues, as your ticket may not be handled in a timely fashion. The group that handles problems is either:
      • Be sure to put in your experiment in the pull-down menu as E-892/919 (CMS)
      • Show Experiment choice details + Hide -

        Experiment choice details

        • In a non-pull down menu in ServiceNow, you can type *CMS and stop typing and it will bring up choices of which E-892/919 (CMS) is the first
        • Click on the magnifying glass icon to the right, and then you can type CMS in the separate search menu window which opens, E-892/919 (CMS) should be the first option
        • Note that putting CMS and then clicking the magnifying glass icon searches by "Name starts with" and won't find E-892/919 (CMS), so you should use the above options
      • Add the LPC Computing support person to the watch list (search for Marguerite Tonjes with the magnifying glass tool)
    • You can also contact the Fermilab Service Desk at the ground floor of Wilson Hall 8 a.m. - 5 p.m. Monday-Friday, or phone (630) 840-2345
  • LPC System Status monitors including News/downtimes
  • Useful information at Visiting the LPC, including other email lists to stay connected
  • LPC Organization
  • LPC Coordinators:
  • Contact
    Cecilia E. Gerber
      University of Illinois, Chicago
      gerber at fnal.gov
      (630) 840-8295.
    Boaz Klima
      FNAL
      klima at fnal.gov
      (630) 840-2323.
    Sergo R. Jindariani
      FNAL
      sergo at fnal.gov
      (630) 840-2433.