Get Help

  • LPC Support Personnel:
    • Computing Physics Analysis
    Marguerite Tonjes
      University of Illinois, Chicago
      tonjes at fnal.gov
      (630) 840-2859.
    Fermilab: Wilson Hall 11E         		Gabriele Benelli
      Brown University
      gabriele.benelli at cern.ch
      (630) 840-2498.
    Fermilab: Wilson Hall 11E
  • LPC Computing quick links - find setup documentation and troubleshooting information for most cmslpc issues
  • Community support mailing list: lpc-howto (click here to self-subscribe)
  • LPC Mattermost Chat (requires CMS CERN SSO), there is a Computing channel, join the LPC Physics Analysis Discussions Mattermost Instance
  • FNAL EAF (Elastic Analysis Facility) support including slack channel, described in the FNAL EAF documentation
  • cmslpc issues: Submit a trouble ticket with Fermilab LPC Service Portal
    • Use Fermilab SSO: Services or Kerberos authentication (note directions on SSO page to configure browser once to allow Kerberos login)
    • Video example of submitting incident about EOS problems: Show me how
    • The Fermilab LPC Service Portal is preferred for cmslpc computing issues, see below to for instructions on how to open a ticket about other Fermilab services
    • You can also contact the Fermilab Service Desk at the ground floor of Wilson Hall 8 a.m. - 5 p.m. Monday-Friday, or phone (630) 840-2345
  • Follow the directions on this linked web page for CRAB support
  • Fermilab specific problems (not cmslpc computing): Submit a trouble ticket with Fermilab Service Portal
    • Use Fermilab SSO: Services or Kerberos authentication (note directions on SSO page to configure browser once to allow Kerberos login)
      • be sure to choose E-891/919 (CMS) as your VO/experiment to facilitate routing
    • Examples of problems to report here: FNAL telephone system, FNAL listserv, FNAL email
    • Web Portal View: Click on "Get Help", and click on "Something Broken, Report an Issue"
    • Classic view (you would have had to modify your ServiceNow to show this): If you don't see the list of ticket types and icons, click on "Service Request Catalog", otherwise navigate to the bottom right "Other" category and click on "Report an Issue"
    • Do NOT choose a specific Scientific Computing group for a ticket as it may not be handled in a timely fashion, for cmslpc computing issues, the LPC Service Portal "Get Help" routes tickets directly to the on call group for triage, handling. They may re-assign your ticket.
    • You can also phone the Fermilab Service Desk at the ground floor of Wilson Hall 8 a.m. - 5 p.m. Monday-Friday, or phone (630) 840-2345
  • LPC System Status monitors including News/downtimes
  • If you know you have a CERN computing services specific problem, please submit a ticket with the CERN Service Desk
  • Every other Friday LPC Computing Discussion Group - indico link requires CMS CERN account to access
  • Useful information at Welcome to the LPC, including other email lists to stay connected
  • LPC Organization
  • LPC Coordinators:
    • Contact
    Jim Hirschauer
      FNAL
      jhirsch at fnal.gov
      (630) 840-8346         		Isobel Ojalvo
      Princeton
      ojalvo at cern.ch
      (609) 258-8302